Contact

Once your order is dispatched, you will receive an email with your tracking number. You can use this to track your delivery in real time via the carrier's website or through our in-house order tracking page directly

Orders are dispatched within 2-4 working days. Delivery typically takes 4-12 working days (Mon-Fri) from dispatch. Tracking updates can take up to 4 business days to appear after dispatch.

Delivery address changes can be made within 12 hours of placing your order by contacting our support team. After this window, if your order has been dispatched, we are unable to make any changes. Orders can be cancelled within 24 hours of purchase with no fees or complications.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

If your order is delayed and this is within our control, you may be eligible for a refund on your shipping costs or a partial refund on your order, depending on the length of the delay. Please contact us and we will do our best to assist.

Please refer to our full Return Policy in the footer for detailed information.

If your item arrives damaged in transit, we will provide a free return label and a full refund. Please contact us as soon as possible with photos of the damage and we will resolve it promptly.

Yes. We accommodate B2B orders and can provide tax invoices for business purchases. Please contact us directly to discuss pricing for larger quantities.

You can reach us via the contact form on our website or by emailing support@sitegear.com.au. We aim to respond within 1 business day Monday to Friday.